Return Policy

At Studio Tremblay, we take great pride in the quality and craftsmanship of our products. We hope you truly love your purchase. If for any reason an item isn’t quite right, we’re happy to help.

Returns

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return:

  • Items must be unworn, unwashed, and unused

  • Original tags and packaging must be included

  • The return request must be approved before sending items back

Any items sent back without prior approval may not be accepted.

How to request a return

  1. Please email our customer support team at info@studiotremblay.com with the item(s) you wish to return and the reason for the return.

  2. Once your request is approved, you will receive detailed return instructions by email.

  3. Carefully package the item(s) with all original tags and packaging included.

Please note: If returned items arrive damaged, incomplete, or do not meet our return conditions, we reserve the right to refuse the return.

Sale Items

Items purchased on sale are not eligible for a refund. However, sale items may be exchanged or returned for store credit, which does not expire.

Returns & Exchanges

  • Return shipping costs are the responsibility of the customer

  • We do not provide prepaid return shipping labels

To initiate a return or exchange, please contact us at info@studiotremblay.com.

When requesting an exchange, please include:

  • Your order number

  • Product name

  • Variant or size received

  • Requested replacement item or size

We will do our best to accommodate your request, subject to availability.

Once your return is received and approved, your exchange will be shipped at no additional cost, or a refund/store credit will be issued accordingly.

Refunds

Approved refunds will be processed to the original payment method after our quality inspection is complete.

Please be aware that:

  • Original shipping fees are non-refundable

  • Import duties, taxes, and customs charges are non-refundable

Our customer service team may ask a few follow-up questions regarding your return. This helps us ensure fair use of our return policy and provide the best possible service to all customers.

Thank you for shopping with Studio Tremblay — we truly appreciate your support.

Contact Us
Email: info@studiotremblay.com